

Hotel Description
Nestled in the heart of the vibrant city of Tulum, Mexico, the Biwa Tulum hotel stands as a serene oasis of comfort and sophistication. Rated an impressive 8.8 out of 10 by guests and boasting a 4-star designation, this remarkable establishment offers a truly exceptional experience for travelers seeking the perfect blend of luxury, relaxation, and cultural immersion.
Located on Av. Satelite Norte y calle Bubullek, in the Tulum City Centre, the Biwa Tulum is conveniently situated to provide easy access to the area’s most captivating attractions. Just moments away, guests can explore the ancient Mayan ruins, where the remnants of a bygone civilization stand as a testament to the region’s rich history and cultural heritage. The nearby Caribbean Sea beckons with its crystal-clear azure waters, inviting visitors to indulge in a range of water sports, from snorkeling and scuba diving to kayaking and stand-up paddleboarding.
As guests step through the doors of the Biwa Tulum, they are immediately enveloped in a sense of tranquility and elegance. The hotel’s design seamlessly blends modern sophistication with traditional Mayan influences, creating a truly unique and awe-inspiring ambiance. The spacious and well-appointed guest rooms are a true sanctuary, featuring plush bedding, state-of-the-art amenities, and private balconies or terraces that offer breathtaking views of the lush tropical surroundings.
One of the standout features of the Biwa Tulum is its commitment to sustainability and environmental responsibility. The hotel has implemented various eco-friendly practices, from the use of renewable energy sources to the implementation of water-conservation measures. This dedication to sustainable tourism not only benefits the local community but also provides guests with a sense of peace and satisfaction, knowing that their stay is contributing to the preservation of the region’s natural beauty.
The culinary experience at the Biwa Tulum is nothing short of remarkable. The hotel’s on-site restaurants showcase the rich flavors of traditional Mexican cuisine, with a modern twist that captivates the senses. Locally sourced ingredients, expertly prepared by the hotel’s talented chefs, are the foundation of each mouthwatering dish, offering guests a true taste of the region’s culinary heritage. Alongside the exquisite dining options, the hotel also boasts a well-stocked bar, serving a variety of refreshing cocktails and a carefully curated selection of local and international wines.
For those seeking a deeper connection with the local culture, the Biwa Tulum offers a range of immersive experiences and activities. Guests can participate in guided tours of the nearby Mayan ruins, learn about traditional artisanal crafts, or even take part in authentic cooking classes that delve into the secrets of Mexican gastronomy. These enriching experiences not only educate and enlighten but also foster a greater appreciation for the vibrant traditions that have shaped the region.
Wellness and relaxation are at the heart of the Biwa Tulum experience. The hotel’s state-of-the-art fitness center and serene outdoor pool provide ample opportunities for guests to rejuvenate and recharge. Those in search of a deeper level of rejuvenation can indulge in the holistic spa services, where skilled therapists offer a variety of treatments, from soothing massages to revitalizing facials, all designed to promote a sense of overall well-being.
The Biwa Tulum’s commitment to exceptional service is evident in every aspect of the guest experience. The hotel’s attentive and knowledgeable staff are dedicated to ensuring that each visitor’s stay is tailored to their unique needs and preferences. Whether it’s arranging personalized excursions, providing recommendations for the best local attractions, or catering to special requests, the Biwa Tulum team goes above and beyond to create an unforgettable and truly memorable stay.
In conclusion, the Biwa Tulum is a shining example of the excellence that can be achieved in the hospitality industry. With its breathtaking design, world-class amenities, commitment to sustainability, and unparalleled service, this remarkable hotel offers an unrivaled experience for travelers seeking a true taste of Tulum’s enchanting allure. Whether you’re seeking a romantic getaway, a relaxing retreat, or a culturally immersive adventure, the Biwa Tulum is poised to exceed your every expectation and leave you with memories that will last a lifetime.
Rooms
- Double Room with Balcony with 1 extra-large double bed for 2 adults
- Twin Room with 2 single beds for 2 adults
- Junior Suite with Balcony with 1 large double bed and 2 single beds for 4 adults


Reviews
Suzanne from United Kingdom (9/10)
Very comfortable, well designed apartment with good beds, everything clean and pleasant and new looking. Nice pool, friendly staff and great location for everything in town. Good a/c and wifi.
Francisco from Mexico (9/10)
Location and cleanness
Milena from United States (9/10)
Very good layout of the room. You even have a cord to dry off your swimming clothes. Microwave and mini fridge included. Good location
Chris from United States (9/10)
The communication with the staff was excellent. I was in town to pick up family whose flights got screwed up due to a global computer problem. I had to stay an extra day and they were very accommodating.
The internet was good and the bonus was a small kitchen in the room including a fridge to keep water and soda cold.Andrew from New Zealand (9/10)
Very spacious suite with loads of natural light & spotlessly clean. Loved the location. Lovely pool & rooftop area. It is on a busy road so can be a bit noisy tho that would not stop us staying again. Renting bikes direct from the hotel was very convenient.
Vladimir from Canada (9/10)
Pretty nice pool and the rooftop patio!
Eleni from Greece (9/10)
Cozy and clean room !
Alexander from Sweden (9/10)
Perfect hotel in a more quiet part of Tulum
Zack from United States (8/10)
Close to the main strip in old tulum
Maria from Canada (9/10)
The hotel is in a great location and has a large room, a terrace on the roof, a gym and a pool. It is very close to walk to the Main Street in Tulum or for groceries. We enjoyed our stay.
Facilities
View:
- City view
- View
Bedroom:
- Linen
- Wardrobe or closet
General:
- Shuttle service
- Shared lounge/T V area
- Designated smoking area
- Air conditioning
- Wake-up service
- Tile/marble floor
- Car hire
- Lift
- Heating
- Fan
- Family rooms
- Facilities for disabled guests
- Airport shuttle
- Non-smoking rooms
- Wake up service/Alarm clock
- Room service
Kitchen:
- Coffee machine
- Tumble dryer
- Kitchenware
- Microwave
- Kitchenette
Parking:
- Accessible parking
Bathroom:
- Toilet paper
- Towels
- Bath or shower
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
- Shower
Outdoors:
- Outdoor furniture
- Sun terrace
- Terrace
Wellness:
- Fitness
- Full body massage
- Hand massage
- Head massage
- Couples massage
- Foot massage
- Neck massage
- Back massage
- Sun umbrellas
- Sun loungers or beach chairs
- Public Bath
- Massage
- Fitness centre
Activities:
- Bicycle rental
- Billiards
Living Area:
- Desk
Food & Drink:
- Coffee house on site
- Wine/champagne
- Kid meals
- Restaurant
- Tea/Coffee maker
Accessibility:
- Entire unit wheelchair accessible
- Upper floors accessible by elevator
Room Amenities:
- Socket near the bed
- Clothes rack
Languages spoken:
- English
- Spanish
Cleaning services:
- Daily housekeeping
- Laundry
Safety & security:
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Key card access
- Key access
- 24-hour security
- Safety deposit box
Media & Technology:
- Flat-screen TV
- Telephone
- TV
Reception services:
- Invoice provided
- Private check-in/check-out
- Concierge service
- Luggage storage
Business facilities:
- Fax/photocopying
- Business centre
- Meeting/banquet facilities
Great for your stay:
- Parking
- Restaurant
- Private bathroom
- Air conditioning
- View
- Free WiFi
- Kitchenette
- Free parking
- Fitness centre
- Flat-screen TV
Outdoor swimming pool Free!:
- Opening times
- Open all year
- All ages welcome
- Shallow end
- Pool/beach towels
- Sun loungers or beach chairs
- Sun umbrellas


Rules
Pets:
- Pets are not allowed.
Check-in:
- From 15:00 to 20:00
- Guests are required to show a photo identification and credit card upon check-in
Check-out:
- From 07:00 to 12:00
Cancellation/prepayment:
- Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Guest reviews
Staff:
Comfort:
Location:
Free WiFi:
Facilities:
Cleanliness:
Value for money:
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