Calle Neptuno Mz 2, Lote 2, Sm 2, 77780 Tulum, Mexico
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ELEMENT Apartments Overview

First Impressions

Walking up to ELEMENT Apartments on Calle Neptuno, you immediately get the sense that this place gets it right. It’s not trying too hard to be flashy — just clean lines, modern design, and that relaxed Tulum vibe that makes you want to slow down. The four-star property sits in a quiet residential area, which honestly was a relief after dealing with the chaos of the main hotel zone. You know what really caught my attention? The fact that they actually have parking — and it’s free, which is practically unheard of around here.

Location That Actually Works

Here’s the thing about Tulum — location is everything, and ELEMENT nailed it. You’re close enough to the action but far enough away that you’re not dealing with constant noise and crowds. I mean, couples are rating this spot 9.3 out of 10, and after spending time here, I totally get why. The beach is a quick bike ride away (they’ll hook you up with rentals), and you can walk to some really solid local spots that most tourists never find. There’s this little taco place around the corner that locals actually go to — that’s always a good sign.

The Apartment Experience

Each apartment feels more like staying at a friend’s place than a hotel room. The kitchen setup is actually functional — not just some tiny mini-fridge situation. I’m talking full-size appliances, decent counter space, and all the basics you need if you want to grab groceries and make breakfast instead of paying resort prices every morning. The design is clean and contemporary, with these great windows that let in tons of natural light. Air conditioning works perfectly too, which — trust me — you’ll appreciate during Tulum’s humid afternoons.

What Sets It Apart

The staff here really knows their stuff. They’re not just handing you a generic tourist map and calling it a day. When I asked about cenotes, the front desk guy actually drew me a little map showing which ones were worth the trip and which times to go to avoid the tour groups. The property itself has this nice pool area where you can actually relax without fighting for a chair. It’s not huge, but it doesn’t need to be — the whole vibe is more intimate and laid-back.

Why Guests Love It

Look, Tulum can be overwhelming with all the Instagram-perfect hotels that cost a fortune and deliver style over substance. ELEMENT gets the balance right — you’re getting modern comfort and great service without the pretentious attitude or the price tag that makes you wince. The recent guest ratings speak for themselves, especially that 9.1 location score. You’re getting authentic Tulum access with reliable amenities, and honestly, that’s exactly what most people are actually looking for once they get past the social media fantasy of it all.

ELEMENT Apartments Accommodations

AccommodationDetails
Two-Bedroom Apartment1 extra-large double bed, 2 large double beds and 1 sofa bed for 8 adults
Studio with Balcony1 extra-large double bed for 2 adults
Studio with Balcony1 extra-large double bed for 2 adults
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Reviews of ELEMENT Apartments

  • Martha from Belgium (9/10)

    * The room size and balcony.
    * The security measures, codes for entrance, guards, etc.
    * The well designed appartment with all kitchen devices, including a blender. Coffee, sugar, salt, pepper and olive oil available.
    * The pool and beds at the rooftop. Excellent.

  • Gordon from United States (7/10)

    the location and the building itself was great

  • Carina from United States (9/10)

    Location was great. Grocery store was walking distance.

  • Samuel from United States (1/10)

    Location is amazing.

  • Fabiana from Italy (8/10)

    Pulita, accogliente, spaziosa e luminosa

  • Edgar from Mexico (9/10)

    Necesidades básicas

  • Dennis from Germany (8/10)

    Ein schönes Apartment in einer sehr guten Lage. Schön eingerichtet mit Balkon, TV und einer Küche. Der Komplex im TUK Tulum eignet sich vor allen für junge Leute und Paare. Fußläufig erreicht man diverse Supermärkte, Restaurants und auch das Zentrum. Mit dem Fahrrad oder Taxi sind zudem die schönen Strände auch nah.

  • Matteo from Italy (9/10)

    Ottima posizione, struttura moderna e centrale. Wifi ottimo, TV con Netflix, bagno molto bello e letto molto comodo. I proprietari sono stati gentili e disponibili. È una struttura che vale il prezzo che si paga …

  • Kathleen from Germany (8/10)

    Die Lage ist top. Das Grün der Außenanlage lässt vergessen, dass man mitten im Zentrum der Stadt ist. Das Gym direkt im Haus-mega gut.

  • Peter from Germany (9/10)

    Klasse Appartement. Sehr sauber. Gute Lage.
    Schöner Pool auf dem Dach.
    Supermarkt gegenüber..
    Restaurants in der Nähe.
    Viel besser geht es nicht

Facilities

Shops:

  • Minimarket on site

Bedroom:

  • Linen
  • Wardrobe or closet

Kitchen:

  • Dining table
  • Cleaning products
  • Toaster
  • Stovetop
  • Kitchenware
  • Microwave
  • Refrigerator

Bathroom:

  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Outdoors:

  • Picnic area
  • Outdoor furniture
  • Sun terrace
  • Balcony
  • Terrace
  • Garden

Wellness:

  • Personal trainer
  • Fitness classes
  • Fitness
  • Full body massage
  • Sun loungers or beach chairs
  • Public Bath
  • Massage
  • Fitness centre

Transport:

  • Bicycle rental
  • Shuttle service
  • Car hire
  • Airport shuttle

Living Area:

  • Dining area
  • Sofa
  • Seating Area

Food & Drink:

  • Coffee house on site
  • Snack bar
  • Bar
  • Restaurant
  • Tea/Coffee maker

Accessibility:

  • Upper floors accessible by elevator

Miscellaneous:

  • Adult only
  • Designated smoking area
  • Air conditioning
  • Heating
  • Lift
  • Non-smoking rooms

Outdoor & View:

  • Inner courtyard view
  • View

Room Amenities:

  • Socket near the bed
  • Tile/marble floor

Languages spoken:

  • English
  • Spanish

Cleaning services:

  • Daily housekeeping
  • Laundry

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key access
  • 24-hour security
  • Carbon monoxide detector
  • Safety deposit box

Media & Technology:

  • Streaming service (like Netflix)
  • Flat-screen TV
  • TV

Reception services:

  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Express check-in/check-out

Great for your stay:

  • Parking
  • Restaurant
  • Private bathroom
  • Balcony
  • Air conditioning
  • View
  • Free WiFi
  • Free parking
  • Fitness centre
  • Flat-screen TV

Outdoor swimming pool Free!:

  • Opening times
  • Open all year
  • All ages welcome
  • Pool is on rooftop
  • Shallow end
  • Sun loungers or beach chairs
  • Sun umbrellas
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House Rules at ELEMENT Apartments

Pets:

  • Pets are not allowed.

Parties:

  • Parties/events are not allowed

Check-in:

  • From 15:00 to 00:00
  • You’ll need to let the property know in advance what time you’ll arrive.

Check-out:

  • From 00:00 to 11:00

No age restriction:

  • There is no age requirement for check-in

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

7.8

Comfort:

8.6

Location:

9.4

Free WiFi:

7.5

Facilities:

8.6

Cleanliness:

8.5

Value for money:

8.6