

Grand Balam Plaza Overview
First Impressions
Walking into Grand Balam Plaza, you immediately notice how they’ve managed to blend modern comfort with that relaxed Tulum vibe everyone comes here for. This four-star property sits right in the heart of Tulum City Centre, and honestly, the location couldn’t be better — you’re close enough to everything that matters but far enough from the beach crowds to actually get some peace. The lobby has this warm, welcoming feel that makes you think they actually care about getting the details right.
Perfect Location for Exploring
What I love about staying here is how walkable everything becomes. You’re literally in the city center on Calle Gama Oriente, which means you can stroll to local restaurants, grab groceries, or catch a colectivo to the ruins without any hassle. The couples who stay here seem to get it — they consistently rate the location highly because you can experience authentic Tulum life, not just the tourist bubble. You know what’s great? You can walk to real Mexican eateries where locals actually go, then head to the beach zone when you want that postcard scenery.
The Room Experience
The room I stayed in was clean and comfortable, with air conditioning that actually works — trust me, you’ll appreciate this during those humid afternoons. The beds are solid, and there’s enough space to spread out your stuff without feeling cramped. I mean, it’s not going to blow you away with fancy amenities, but everything you need is there and it’s well-maintained. The bathrooms are modern and the water pressure is decent, which honestly can be hit or miss in this part of Mexico.
Practical Perks
Here’s something that’ll save you money and stress — they have free parking right on site. If you’re planning to rent a car to explore cenotes or visit other parts of the Riviera Maya, this is actually a huge deal. Parking in Tulum can be a nightmare, especially near the beach, so having a guaranteed spot at your hotel is worth its weight in gold. The staff speaks English well enough to help with directions or recommendations, and they seem genuinely interested in making sure you have a good time.
Why Guests Love It
Look, Grand Balam Plaza isn’t trying to be the fanciest place in town, and that’s exactly why it works so well. You get solid value, a great location, and the kind of straightforward hospitality that makes travel easier. The 9.2 rating from guests tells the real story — people leave happy because their expectations are met without any unpleasant surprises. Whether you’re using it as a base for cenote hopping, ruin exploring, or just want to experience Tulum beyond the Instagram spots, this place gives you exactly what you need without the inflated prices you’ll find closer to the beach.
Apartments in Tulum suit long stays with private plunge pools, outdoor kitchens, and leafy courtyards filled with hammocks.
Grand Balam Plaza Accommodations
| Accommodation | Details |
|---|---|
| Superior Studio | 1 extra-large double bed for 2 adults |
| King Studio | 1 extra-large double bed for 2 adults |
| Apartment | 1 extra-large double bed for 2 adults |
| Superior Apartment | 1 extra-large double bed for 2 adults |
| Apartment with Garden View | 1 extra-large double bed for 2 adults |
| Superior Apartment | 1 extra-large double bed for 2 adults |
| Studio Apartment | 1 extra-large double bed for 2 adults |
| Studio Apartment | 1 extra-large double bed for 2 adults |
| Studio Apartment | 1 large double bed for 2 adults |
| Deluxe Villa | 9 × 1 extra-large double bed and 2 sofa beds for 20 adults, 4 children |


Reviews of Grand Balam Plaza
Sabrina from Israel (10/10)
A very nice place in Tulum, Mike the owner helps with everything you need!
Very clean place and a super delicious breakfast!Zones from Costa Rica (9/10)
Breakfast was delicious. Staff super friendly
Antoniya from Bulgaria (10/10)
We had lucky to be alone in the whole property and we enjoyed its awesome rooftop area with jacuzzi in the evenings in private.
Super breakfast, comfortable bed ad a convenient locationJoona from Finland (9/10)
Rooftop jacuzzis were really nice! Whole area felt like private jungle with luxories. Breakfast was cooked by local women on the spot. Nice and tasty experience!
Kate from Australia (10/10)
Lovely staff
Comfortable
Good location for the town.Pedro from Portugal (9/10)
Very cozy apartment/hotel next to the main street.
Great bed.Neesha from United States (10/10)
Mike’s property was a beautiful oasis in the middle of Tulum centro!
Maria from Netherlands (10/10)
This place is one of a kind! Amazing rooms, loved the jacuzzi, clean, great breakfast, very kind staff!
Rufus from United States (10/10)
loved it
Anna from Spain (9/10)
Very nice place, with beautiful decorations, very hospitable and friendly staff, specially Mike. Very good breakfast, nice jacuzzi on the roof top, very well located
Facilities
Bedroom:
- Linen
- Wardrobe or closet
- Dressing room
- Extra long beds (> 2 metres)
Kitchen:
- Shared kitchen
- Dining table
- Coffee machine
- Cleaning products
- Toaster
- Stovetop
- Oven
- Tumble dryer
- Kitchenware
- Electric kettle
- Kitchen
- Microwave
- Refrigerator
- Kitchenette
Parking:
- Street parking
Bathroom:
- Toilet paper
- Towels
- Additional toilet
- Bath or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Bathrobe
- Hairdryer
- Shower
Outdoors:
- Picnic area
- Outdoor furniture
- Outdoor dining area
- Sun terrace
- Terrace
- Garden
Wellness:
- Yoga classes
- Massage chair
- Full body massage
- Hand massage
- Head massage
- Couples massage
- Foot massage
- Neck massage
- Back massage
- Spa lounge/relaxation area
- Spa facilities
- Light therapy
- Pedicure
- Manicure
- Waxing services
- Beauty Services
- Open-air bath
- Hot tub/Jacuzzi
- Massage
- Spa and wellness centre
Transport:
- Shuttle service
- Car hire
- Airport shuttle
Activities:
- Tour or class about local culture
- Movie nights
- Temporary art galleries
- Snorkelling
- Diving
Living Area:
- Dining area
- Seating Area
- Desk
Food & Drink:
- Grocery deliveries
- Room service
- Minibar
- Tea/Coffee maker
Miscellaneous:
- Designated smoking area
- Air conditioning
- Non-smoking rooms
Outdoor & View:
- Garden view
Room Amenities:
- Socket near the bed
- Drying rack for clothing
- Clothes rack
- Hardwood or parquet floors
- Tile/marble floor
- Soundproofing
- Private entrance
- Ironing facilities
- Pants press
- Iron
- Hot tub
Languages spoken:
- English
- Spanish
Cleaning services:
- Daily housekeeping
- Trouser press
- Ironing service
- Laundry
Safety & security:
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Key access
- Carbon monoxide detector
Services & Extras:
- Executive lounge access
- Wake-up service
Media & Technology:
- Flat-screen TV
Reception services:
- Invoice provided
- Private check-in/check-out
- Concierge service
- Tour desk
- Express check-in/check-out
Business facilities:
- Meeting/banquet facilities
Great for your stay:
- Parking
- Private bathroom
- Spa and wellness centre
- Air conditioning
- Free WiFi
- Terrace
- Spa bath
- Kitchen
- Free parking
- Flat-screen TV
Outdoor swimming pool Free!:
- Open all year
- Adult only
- Pool is on rooftop
- Heated pool
- Plunge pool
- Shallow end
- Pool/beach towels
Entertainment and family services:
- Evening entertainment


House Rules at Grand Balam Plaza
Pets:
- Pets are not allowed.
Smoking:
- Smoking is not allowed.
Check-in:
- From 11:00 to 00:00
- You’ll need to let the property know in advance what time you’ll arrive.
Check-out:
- From 06:30 to 12:00
No age restriction:
- There is no age requirement for check-in
Cancellation/prepayment:
- Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Guest reviews
Staff:
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Location:
Free WiFi:
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