Calle Gama Oriente, Tulum City Centre, 77760 Tulum, Mexico
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Grand Balam Plaza Overview

First Impressions

Walking into Grand Balam Plaza, you immediately notice how they’ve managed to blend modern comfort with that relaxed Tulum vibe everyone comes here for. This four-star property sits right in the heart of Tulum City Centre, and honestly, the location couldn’t be better — you’re close enough to everything that matters but far enough from the beach crowds to actually get some peace. The lobby has this warm, welcoming feel that makes you think they actually care about getting the details right.

Perfect Location for Exploring

What I love about staying here is how walkable everything becomes. You’re literally in the city center on Calle Gama Oriente, which means you can stroll to local restaurants, grab groceries, or catch a colectivo to the ruins without any hassle. The couples who stay here seem to get it — they consistently rate the location highly because you can experience authentic Tulum life, not just the tourist bubble. You know what’s great? You can walk to real Mexican eateries where locals actually go, then head to the beach zone when you want that postcard scenery.

The Room Experience

The room I stayed in was clean and comfortable, with air conditioning that actually works — trust me, you’ll appreciate this during those humid afternoons. The beds are solid, and there’s enough space to spread out your stuff without feeling cramped. I mean, it’s not going to blow you away with fancy amenities, but everything you need is there and it’s well-maintained. The bathrooms are modern and the water pressure is decent, which honestly can be hit or miss in this part of Mexico.

Practical Perks

Here’s something that’ll save you money and stress — they have free parking right on site. If you’re planning to rent a car to explore cenotes or visit other parts of the Riviera Maya, this is actually a huge deal. Parking in Tulum can be a nightmare, especially near the beach, so having a guaranteed spot at your hotel is worth its weight in gold. The staff speaks English well enough to help with directions or recommendations, and they seem genuinely interested in making sure you have a good time.

Why Guests Love It

Look, Grand Balam Plaza isn’t trying to be the fanciest place in town, and that’s exactly why it works so well. You get solid value, a great location, and the kind of straightforward hospitality that makes travel easier. The 9.2 rating from guests tells the real story — people leave happy because their expectations are met without any unpleasant surprises. Whether you’re using it as a base for cenote hopping, ruin exploring, or just want to experience Tulum beyond the Instagram spots, this place gives you exactly what you need without the inflated prices you’ll find closer to the beach.

Apartments in Tulum suit long stays with private plunge pools, outdoor kitchens, and leafy courtyards filled with hammocks.

Grand Balam Plaza Accommodations

AccommodationDetails
Superior Studio1 extra-large double bed for 2 adults
King Studio1 extra-large double bed for 2 adults
Apartment1 extra-large double bed for 2 adults
Superior Apartment1 extra-large double bed for 2 adults
Apartment with Garden View1 extra-large double bed for 2 adults
Superior Apartment1 extra-large double bed for 2 adults
Studio Apartment1 extra-large double bed for 2 adults
Studio Apartment1 extra-large double bed for 2 adults
Studio Apartment1 large double bed for 2 adults
Deluxe Villa9 × 1 extra-large double bed and 2 sofa beds for 20 adults, 4 children
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Reviews of Grand Balam Plaza

  • Sabrina from Israel (10/10)

    A very nice place in Tulum, Mike the owner helps with everything you need!
    Very clean place and a super delicious breakfast!

  • Zones from Costa Rica (9/10)

    Breakfast was delicious. Staff super friendly

  • Antoniya from Bulgaria (10/10)

    We had lucky to be alone in the whole property and we enjoyed its awesome rooftop area with jacuzzi in the evenings in private.

    Super breakfast, comfortable bed ad a convenient location

  • Joona from Finland (9/10)

    Rooftop jacuzzis were really nice! Whole area felt like private jungle with luxories. Breakfast was cooked by local women on the spot. Nice and tasty experience!

  • Kate from Australia (10/10)

    Lovely staff
    Comfortable
    Good location for the town.

  • Pedro from Portugal (9/10)

    Very cozy apartment/hotel next to the main street.
    Great bed.

  • Neesha from United States (10/10)

    Mike’s property was a beautiful oasis in the middle of Tulum centro!

  • Maria from Netherlands (10/10)

    This place is one of a kind! Amazing rooms, loved the jacuzzi, clean, great breakfast, very kind staff!

  • Rufus from United States (10/10)

    loved it

  • Anna from Spain (9/10)

    Very nice place, with beautiful decorations, very hospitable and friendly staff, specially Mike. Very good breakfast, nice jacuzzi on the roof top, very well located

Facilities

Bedroom:

  • Linen
  • Wardrobe or closet
  • Dressing room
  • Extra long beds (> 2 metres)

Kitchen:

  • Shared kitchen
  • Dining table
  • Coffee machine
  • Cleaning products
  • Toaster
  • Stovetop
  • Oven
  • Tumble dryer
  • Kitchenware
  • Electric kettle
  • Kitchen
  • Microwave
  • Refrigerator
  • Kitchenette

Parking:

  • Street parking

Bathroom:

  • Toilet paper
  • Towels
  • Additional toilet
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Outdoors:

  • Picnic area
  • Outdoor furniture
  • Outdoor dining area
  • Sun terrace
  • Terrace
  • Garden

Wellness:

  • Yoga classes
  • Massage chair
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa lounge/relaxation area
  • Spa facilities
  • Light therapy
  • Pedicure
  • Manicure
  • Waxing services
  • Beauty Services
  • Open-air bath
  • Hot tub/Jacuzzi
  • Massage
  • Spa and wellness centre

Transport:

  • Shuttle service
  • Car hire
  • Airport shuttle

Activities:

  • Tour or class about local culture
  • Movie nights
  • Temporary art galleries
  • Snorkelling
  • Diving

Living Area:

  • Dining area
  • Seating Area
  • Desk

Food & Drink:

  • Grocery deliveries
  • Room service
  • Minibar
  • Tea/Coffee maker

Miscellaneous:

  • Designated smoking area
  • Air conditioning
  • Non-smoking rooms

Outdoor & View:

  • Garden view

Room Amenities:

  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
  • Hardwood or parquet floors
  • Tile/marble floor
  • Soundproofing
  • Private entrance
  • Ironing facilities
  • Pants press
  • Iron
  • Hot tub

Languages spoken:

  • English
  • Spanish

Cleaning services:

  • Daily housekeeping
  • Trouser press
  • Ironing service
  • Laundry

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Key access
  • Carbon monoxide detector

Services & Extras:

  • Executive lounge access
  • Wake-up service

Media & Technology:

  • Flat-screen TV

Reception services:

  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Tour desk
  • Express check-in/check-out

Business facilities:

  • Meeting/banquet facilities

Great for your stay:

  • Parking
  • Private bathroom
  • Spa and wellness centre
  • Air conditioning
  • Free WiFi
  • Terrace
  • Spa bath
  • Kitchen
  • Free parking
  • Flat-screen TV

Outdoor swimming pool Free!:

  • Open all year
  • Adult only
  • Pool is on rooftop
  • Heated pool
  • Plunge pool
  • Shallow end
  • Pool/beach towels

Entertainment and family services:

  • Evening entertainment
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House Rules at Grand Balam Plaza

Pets:

  • Pets are not allowed.

Smoking:

  • Smoking is not allowed.

Check-in:

  • From 11:00 to 00:00
  • You’ll need to let the property know in advance what time you’ll arrive.

Check-out:

  • From 06:30 to 12:00

No age restriction:

  • There is no age requirement for check-in

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

9.7

Comfort:

9.4

Location:

9.2

Free WiFi:

9.2

Facilities:

9.3

Cleanliness:

9.5

Value for money:

8.8