Coba Avenue south sin nombre street, Zama, 77760 Tulum, Mexico
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Motto By Hilton Tulum Overview

You know what, Motto By Hilton Tulum is one of those places that gets it right – it’s got that modern Hilton reliability but with enough local character to feel like you’re actually in Tulum. I mean, this 4-star spot sits right in the heart of town on Avenida Tulum, which honestly is perfect because you’re walking distance from everything without being stuck in the crazy beach traffic.

The rooms here are surprisingly spacious (way bigger than I expected for a Motto property), and they’ve got this clean, minimalist vibe with pops of color that somehow don’t feel generic. What I really appreciated was the blackout curtains – and trust me, you’ll want them because Tulum mornings start early with street sounds from the avenue. The air conditioning is powerful, which is clutch during those humid afternoons. Each room has a decent workspace if you need to catch up on emails, plus the WiFi actually works well throughout the property. The bathrooms are modern with good water pressure, though the shower doors are a bit finicky – just something I noticed.

Well, here’s where it gets good – the location is absolutely spot-on. You’re literally a 5-minute walk to Parque de los Cenotes and about 10 minutes to the main strip where all the good tacos are (I’m talking about El Asadero on Avenida Cobá – locals know). The hotel restaurant serves solid international fare, nothing groundbreaking but definitely reliable, and their breakfast is actually pretty generous. Parking is included, which is huge because finding a spot in central Tulum can be a nightmare, especially during high season. The staff here genuinely seems happy to help – they gave me great recommendations for cenotes that weren’t overrun with tourists. Honestly, the pool area is where you’ll probably spend your afternoons; it’s got this nice contemporary design with plenty of shade, and there’s usually a good mix of travelers without feeling overcrowded. The only minor thing is that being on Avenida Tulum means you’ll hear some traffic noise, but it dies down after 10 PM. Overall, it strikes that sweet spot between convenience and comfort – you’re close enough to walk everywhere but far enough from the beach chaos to actually get some rest.

Motto By Hilton Tulum Accommodations

AccommodationDetails
Queen Room1 large double bed for 2 adults, 1 child
Queen Room with Mobility/Hearing Accessible 3X3 Shower1 large double bed for 2 adults, 1 child
Flex Room with One Queen Wall Bed1 large double bed for 2 adults, 1 child
Queen Room with Roof Top Access1 large double bed for 2 adults, 1 child
Flex Room with One Queen Wall Bed and Roof Top Access1 large double bed for 2 adults, 1 child
Room with Bunk Beds-One Twin Bed over One Queen Bed1 single bed and 1 large double bed for 3 adults, 2 children
Room with Bunk Beds-One Twin Bed over One Queen Bed and Roof Top Access1 single bed and 1 large double bed for 3 adults, 2 children
Family Suite1 single bed and 2 large double beds for 4 adults
Junior Queen Suite1 large double bed for 3 adults
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Reviews of Motto By Hilton Tulum

  • Myeisha from Belize (9/10)

    Great location. In walking distance from many restaurants and supermarket. You can also bike to the public beaches easily from this location. The hotel is new and modern. It's absolutely gorgeous. When you think of tulum aesthetics, Motto should come to mind. It's all earth tones, beautiful pottery, baskets, hammocks, and modern furniture. Downstairs of the hotel also has some shopping. It's simply amazing 10/10

  • Sharlesque from United States (9/10)

    Great location. Close to beach, shops, and eateries.

  • Khushwant from India (7/10)

  • Kristen from United States (9/10)

  • Paul from United Kingdom (9/10)

    Very nice hotel with good food and helpful staff

  • Anthony from United States (7/10)

    Good location, clean, nice staff

  • Jose from United States (9/10)

    Nice hotel, nice rooms, good location in the downtown

  • Heath from United States (9/10)

  • F from Netherlands (8/10)

    Beautiful decor and designs inside and all around the hotel.

  • Asal from United States (7/10)

Facilities

General:

  • Pet bowls
  • Pet basket
  • Minimarket on site
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Interconnected room(s) available
  • Packed lunches
  • Soundproof rooms
  • Lift
  • Heating
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms

Kitchen:

  • Refrigerator

Parking:

  • Parking garage
  • Electric vehicle charging station
  • Accessible parking

Bathroom:

  • Toilet
  • Free toiletries
  • Hairdryer

Outdoors:

  • Sun terrace
  • Terrace

Wellness:

  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Public Bath
  • Spa and wellness centre
  • Fitness centre

Activities:

  • Bicycle rental
  • Live sport events (broadcast)
  • Happy hour
  • Temporary art galleries

Food & Drink:

  • Coffee house on site
  • Fruits
  • Wine/champagne
  • Kid meals
  • Special diet menus (on request)
  • Snack bar
  • Bar
  • Restaurant

Accessibility:

  • Visual aids: Braille
  • Toilet with grab rails
  • Wheelchair accessible

Languages spoken:

  • English
  • Spanish

Cleaning services:

  • Daily housekeeping
  • Trouser press
  • Dry cleaning
  • Laundry

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV

Reception services:

  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Express check-in/check-out
  • 24-hour front desk

Outdoor swimming pool Free!:

  • Opening times
  • Open all year
  • All ages welcome
  • Pool is on rooftop
  • Infinity pool
  • Pool with view
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
  • Sun umbrellas
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House Rules at Motto By Hilton Tulum

Pets:

  • Pets are allowed on request. Charges may be applicable.

Groups:

  • When booking more than 9 rooms, different policies and additional supplements may apply.

Check-in:

  • From 15:00

Check-out:

  • Until 12:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

8.8

Comfort:

8.8

Location:

8.4

Free WiFi:

8.6

Facilities:

8.6

Cleanliness:

8.4

Value for money:

8.3