Calle 11 sur Calle 11 sur, entre calle 2 sur y 5 av. sur, 77760 Tulum, Mexico
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Image 1 of The Reserve Tulum
Image 2 of The Reserve Tulum

The Reserve Tulum Overview

First Impressions

Walking into The Reserve Tulum, you immediately sense this isn’t your typical beachside hotel. The four-star property sits quietly in Tulum‘s town center, and honestly, that’s part of its charm — you’re close enough to everything but removed from the chaos that can overtake the beach zone. The design feels deliberately understated, with natural materials and clean lines that let the jungle setting do most of the talking. This approach creates an atmosphere that appeals to travelers seeking authenticity without sacrificing comfort or modern conveniences.

Location & Getting Around

Here’s what I really appreciated about the location: you can actually walk to decent restaurants and local spots without needing a taxi every time you want to leave the property. The hotel provides free private parking on-site, which is honestly a relief if you’re planning to rent a car and explore the cenotes or drive down to the ruins. You’re about a 10-minute drive from the beach clubs, but you don’t have to deal with the noise and crowds when you want to relax. The walkable neighborhood offers genuine local character while maintaining easy access to major attractions.

The Room Experience

My room had this lovely balance — modern amenities without feeling sterile or disconnected from the natural surroundings. The air conditioning works well (crucial in this climate), and the bathroom design impressed me with its rainfall shower and local stone details. What struck me most was how quiet everything felt, even though you’re not isolated from town. The beds are genuinely comfortable, and there’s enough space to spread out your beach gear and day trip essentials. Each detail reflects thoughtful planning for guest comfort.

Dining & Amenities

The on-site restaurant serves solid Mexican cuisine with some international options — it’s not going to blow your mind, but the quality is consistent and the portions are generous. Breakfast has fresh tropical fruits that actually taste like something, and the coffee is strong enough to fuel your cenote adventures. The pool area becomes a nice retreat during the hottest part of the day, and there’s usually a good breeze that makes lounging there quite pleasant. The combination of dining quality and recreational spaces makes it easy to spend entire days on the property.

Why Guests Love It

Couples seem to really connect with this place, and I can see why — there’s something romantic about the setting without it being overly themed or trying too hard. The staff genuinely seems to care about your experience, offering helpful suggestions about local spots that aren’t just the obvious tourist traps. You get that authentic Tulum vibe while still having reliable wifi, hot water, and all the basics you need. It’s the kind of place where you can have both adventure and comfort, which honestly isn’t always easy to find in this area. The Reserve Tulum succeeds in delivering a memorable stay that balances exploration with relaxation.

The Reserve Tulum Accommodations

AccommodationDetails
Apartment with Pool View1 double bed, 1 large double bed and 1 sofa bed for 6 adults, 1 child
Deluxe Queen Suite1 double bed for 2 adults, 1 child
Apartment with Balcony1 large double bed and 1 sofa bed for 4 adults, 1 child
Bungalow with Garden View1 double bed for 2 adults, 1 child
Image 3 of The Reserve Tulum
Image 4 of The Reserve Tulum

Reviews of The Reserve Tulum

  • Mohamed from Germany (9/10)

    Best you can get for your money, I was positively surprised

  • Denisse from Mexico (9/10)

    Place is well kept, spacious room, very comfortable.

  • Eugen from United States (8/10)

    Spacious upstairs 1 bd apt, quiet during the week, good value with great potential in easy access location. Car/scooter/bike all essential as everywhere in Tulum, with safe parking in front. Minutes ride to great coffees and all tulum has to offer. Attendants on site a plus

  • Jon from United Kingdom (9/10)

    Great team report guest will return

  • Anna from Germany (9/10)

    The value for money is extremely good here, the kitchen equipment is good and is sufficient to cook. We have stayed here three times already, and would book again.

  • Jonas from Israel (8/10)

    Decent apartment for the price.

  • Ricky from United Kingdom (8/10)

    The property was amazing overall and the pictures do not do it justice.

  • Heidi from United States (9/10)

    Easy to find, parking right in front, lovely grounds and pool. Super comfortable bed, good AC, the softest towels of my whole trip, and hot water of decent pressure in the shower.

  • Csaba from United States (8/10)

    Bed could be bigger.

  • David from United States (9/10)

    Felipe went above and beyond. He was very accommodating, friendly, and helpful. Every time we visit Tulum, we stay at The Reserve. Highly recommend it.

Facilities

Bedroom:

  • Linen
  • Wardrobe or closet

Kitchen:

  • Coffee machine
  • Cleaning products
  • Microwave
  • Refrigerator

Bathroom:

  • Toilet paper
  • Towels
  • Towels/sheets (extra fee)
  • Additional toilet
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Outdoors:

  • Outdoor dining area
  • Balcony
  • Terrace
  • Garden

Transport:

  • Bicycle rental

Living Area:

  • Desk

Food & Drink:

  • Bar
  • Minibar
  • Tea/Coffee maker

Miscellaneous:

  • Air conditioning
  • Non-smoking throughout
  • Family rooms
  • Non-smoking rooms

Outdoor & View:

  • Inner courtyard view
  • Pool view
  • Garden view
  • View

Room Amenities:

  • Socket near the bed
  • Clothes rack
  • Tile/marble floor
  • Fan
  • Ironing facilities
  • Iron

Languages spoken:

  • English
  • Spanish

Safety & security:

  • Fire extinguishers
  • 24-hour security

Media & Technology:

  • Streaming service (like Netflix)
  • Flat-screen TV
  • TV

Reception services:

  • 24-hour front desk

Great for your stay:

  • Parking
  • Private bathroom
  • Balcony
  • Air conditioning
  • View
  • Free WiFi
  • Free parking
  • Flat-screen TV
  • Family rooms
  • Non-smoking rooms
Image 5 of The Reserve Tulum
Image 6 of The Reserve Tulum

House Rules at The Reserve Tulum

Pets:

  • Pets are not allowed.

Parties:

  • Parties/events are not allowed

Smoking:

  • Smoking is not allowed.

Check-in:

  • From 15:00 to 23:00
  • You’ll need to let the property know in advance what time you’ll arrive.

Check-out:

  • From 11:30 to 12:00

No age restriction:

  • There is no age requirement for check-in

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

8.5

Comfort:

8.9

Location:

7.8

Free WiFi:

7.4

Facilities:

8.8

Cleanliness:

9.0

Value for money:

9.0