

Hotel Description
Nestled amidst the lush, tropical landscapes of the Yucatan Peninsula, the Wakax Hacienda – Cenote & Boutique Hotel stands as a true oasis of tranquility and luxury. This five-star haven, located along the Carretera Tulum – Cancún balam canche in Tulum, Mexico, has earned a well-deserved reputation for its exceptional accommodations, unparalleled amenities, and unwavering commitment to providing guests with an unforgettable experience.
As you approach the hotel’s grand entrance, you are immediately struck by the stunning architecture, which seamlessly blends modern elegance with traditional Hacienda-inspired elements. The meticulously landscaped grounds are adorned with lush tropical foliage, winding pathways, and the jewel at the heart of the property – a breathtaking cenote, a natural sinkhole that serves as a serene and inviting swimming hole.
The guest rooms at Wakax Hacienda are designed to offer the ultimate in comfort and relaxation. Each of the spacious and tastefully appointed suites features high-end furnishings, plush bedding, and private balconies or terraces that offer panoramic views of the surrounding gardens or the cenote. The attention to detail is evident in every aspect, from the custom-made toiletries to the cutting-edge in-room technology that caters to the needs of the modern traveler.
One of the standout features of the Wakax Hacienda is its world-class spa, which offers an extensive menu of rejuvenating treatments and therapies. Guests can indulge in soothing massages, revitalizing facials, and holistic wellness rituals that draw inspiration from ancient Mayan traditions. The spa’s tranquil ambiance and expertly trained staff ensure that every visit is a truly transformative experience.
Dining at the Wakax Hacienda is an adventure in itself, with the hotel’s exceptional restaurants showcasing the vibrant flavors of Mexican cuisine. The main restaurant, Hacienda Grill, offers a refined and sophisticated dining experience, serving up a tantalizing array of regional specialties and international favorites, all crafted using the freshest local ingredients. The outdoor terrace, with its breathtaking views of the cenote, is the perfect setting for al fresco dining under the stars.
For those seeking a more casual and laidback dining experience, the Cenote Lounge and Bar is the ideal spot. Here, guests can savor creative cocktails, craft beers, and light bites while enjoying the soothing sounds of the nearby cenote and the warm, inviting ambiance.
Beyond the hotel’s exceptional amenities, the Wakax Hacienda is also renowned for its commitment to sustainability and eco-friendly practices. The property has been designed and operated with a deep respect for the local environment, minimizing its carbon footprint and preserving the natural beauty of the surrounding landscape.
Whether you’re seeking a romantic getaway, a family vacation, or a wellness-focused retreat, the Wakax Hacienda – Cenote & Boutique Hotel is the perfect destination. With its unparalleled accommodations, world-class facilities, and unwavering dedication to excellence, this five-star hotel has earned its place as one of the most sought-after destinations in the Tulum region.
With a Scored 9.5 out of 9.5 and a prestigious five-star rating, the Wakax Hacienda – Cenote & Boutique Hotel is a true gem that promises to leave an indelible mark on the hearts and minds of every guest who steps through its doors. Prepare to be swept away by the beauty, the serenity, and the unparalleled hospitality that this extraordinary hotel has to offer.
Rooms
- Deluxe Suite King with 1 extra-large double bed for 2 adults
- Junior Suite with Terrace with 1 extra-large double bed for 2 adults
- Superior Casita Suite with Terrace with 1 extra-large double bed for 2 adults
- Superior Two Bedroom Suite with 2 × 1 extra-large double bed for 4 adults
- Master Two Bedroom Villa with Plunge Pool with 2 × 1 extra-large double bed for 4 adults
- Villa with Private Pool with 1 extra-large double bed for 2 adults
- Standard King Room with 1 extra-large double bed for 2 adults
- Double Room with 2 double beds for 2 adults


Reviews
Alvaro from Portugal (10/10)
the integration of the houses in the nature, the decoration of the common spaces and rooms, the privacy, the natural feeling, the green everywhere! It was great !
Ivanna from Ukraine (10/10)
Everything was amazing. It feels like the owners care about the details and making your stay as comfortable as possible. The territory was huge, there were multiple cenotes, underground river, a beautiful lagoon, 3 pools, and more. There's lots of things to do that are included in your stay, like kayaks/paddle boards, bike tours, underground river tour and daily yoga classes. The tour guide Gonzalo was amazing, he was very passionate about the tours, and went above and beyond in making sure everyone was comfortable and had a great time during the experiences. The food in the restaurant was really good, and the staff very nice and helpful. There's plenty to do on the premises, but the location is also close to many of Tulum's white sand beaches.
Rose from United States (10/10)
Everything! It’s a beautiful property with all of the amenities and a great chef. There is so much to see and do on site. Great for families/weddings/retreats. A special thank you to the staff who are wonderful & amazing. They carry the heart of the Yucatan and that is exactly what you get when you stay with them.
Gustavo from United Kingdom (10/10)
Absolutely everything. The staff is amazing, the premises are outstanding, the place is very quiet and we barely saw any other guest during a 3-night stay.
Ps: the honey scented amenities were special.Zizzleblog from United Arab Emirates (9/10)
The grounds were sooo beautiful 😍 I loved the tour guide, he was so enthusiastic and informative and also the spa therapist was wonderful.
Marius from Romania (10/10)
Everything met and exceeded our expectations. The staff is incredibly professional and nice. The food was INCREDIBLE, fresh ingredients and exquisite preparation.
The resort premises are huge, in the middle of a secluded, quiet part of the near-beach jungle. We stayed in an individual lodge with two bedrooms and two bathrooms. The rooms are designed and furnished in the traditional Mexican and Yucatan style.
The resort is a piece of paradise: quiet, surrounded by trees and vegetation, there's a lagoon nearby ON THE PROPERTY. There's also a cenote right in the resort and it includes an underground cave which can be toured, one of the *many* activities the resort offers (for free).
It really feels like the resort was built around the nature and the spirit of the Yucatan peninsula, as opposed to putting these elements around the resort.
There are plenty of activities and things to explore just within the resort itself, with many swimming pools, bike tours and hidden gems on the premises (such as a traditional church, quiet gazebos, the cenote, library, a recreation of a Mayan village, etc.).
The resort is approx 10 mins drive from Tulum, 8 mins drive from Xel-Ha water park. We'd recommend renting and coming by car for everyone who stays here to enjoy the surroundings as well (including places like Playa Paraiso).
The staff was incredibly accommodating: we missed our connection and lost one night of vacation stuck in Atlanta and the resort management offered us an extra night *for free* to make up for this (although they didn't have to).
We also met the owner of the resort along with the director and we could feel their passion for nature, for preserving and passing the spirit of the place onto the resort and its guests.
Big thanks and kudos to Gonzo (leading cenote and cave tours and various other activities), Alejandro (our favorite restaurant staff), and all other staff who made our stay feel warm and welcome.Susan from United Kingdom (10/10)
Breakfast was delicious and with great variety – the food overall was wonderful and the cocktails were delicious. We felt so looked after by the staff, who were all friendly and very responsive when we had queries. The setting is blissful – we felt quite secluded in the jungle and the facilities were top-notch. We loved the range of complimentary activities, particularly the cenote tour with Gonzalo, the on-site guide. He led us on an incredible tour of the underground river (cenote) right on the property. There are numerous different pools in lovely settings in addition to the gorgeous lagoon. The entire experience was wonderful, start to finish, and we will most definitely be back.
Tommaso from Italy (10/10)
Everything! The room, the hacienda, the staff, the food and drinks at the restaurant, and the additional services (yoga class in the morning)
Maria from United Kingdom (10/10)
Everything, it’s a truly exceptional place to stay, unique for the location
Vladimir from Czech Republic (8/10)
Really nice resort in the jungle. Beautiful area. Amazing restaurant.
Facilities
View:
- Landmark view
- Garden view
Bedroom:
- Linen
- Wardrobe or closet
General:
- Shuttle service
- Designated smoking area
- Air conditioning
- Non-smoking throughout
- Mosquito net
- Private entrance
- Car hire
- Laptop safe
- Packed lunches
- Chapel/shrine
- Fan
- Family rooms
- Ironing facilities
- Airport shuttle
- Non-smoking rooms
- Iron
Kitchen:
- Cleaning products
Bathroom:
- Towels
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
- Shower
Outdoors:
- Picnic area
- Outdoor furniture
- Sun terrace
- Private beach area
- BBQ facilities
- Terrace
- Garden
Wellness:
- Personal trainer
- Yoga classes
- Full body massage
- Hand massage
- Head massage
- Couples massage
- Foot massage
- Neck massage
- Back massage
- Spa lounge/relaxation area
- Spa facilities
- Body treatments
- Hair styling
- Make up services
- Beauty Services
- Sun umbrellas
- Sun loungers or beach chairs
- Public Bath
- Hot tub/Jacuzzi
- Massage
- Spa and wellness centre
- Solarium
Activities:
- Bicycle rental
- Live music/performance
- Bike tours
- Walking tours
- Beach
- Water park
- Water sport facilities on site
- Snorkelling
- Cycling
- Hiking
- Canoeing
- Games room
Food & Drink:
- Coffee house on site
- Fruits
- Wine/champagne
- Kid meals
- Special diet menus (on request)
- Snack bar
- Bar
- Minibar
- Restaurant
- Tea/Coffee maker
Accessibility:
- Entire unit located on ground floor
Room Amenities:
- Socket near the bed
3 swimming pools:
- Opening times
- Open all year
- All ages welcome
- Pool with view
- Shallow end
- Pool/beach towels
- Opening times
- Open all year
- Pool with view
- Plunge pool
- Shallow end
- Pool/beach towels
- Opening times
- Open all year
- All ages welcome
- Pool with view
- Plunge pool
- Shallow end
- Pool/beach towels
Languages spoken:
- English
- Spanish
Cleaning services:
- Daily housekeeping
- Ironing service
- Laundry
Safety & security:
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Security alarm
- Key access
- 24-hour security
- Safety deposit box
Reception services:
- Invoice provided
- Private check-in/check-out
- Concierge service
- Luggage storage
- Tour desk
- Express check-in/check-out
Business facilities:
- Fax/photocopying
- Business centre
- Meeting/banquet facilities
Entertainment and family services:
- Board games/puzzles
- Babysitting/child services


Rules
Pets:
- Pets are not allowed.
Groups:
- When booking more than 4 rooms, different policies and additional supplements may apply.
Check-in:
- From 15:00 to 22:00
Check-out:
- Available 24 hours
No age restriction:
- There is no age requirement for check-in
Cancellation/prepayment:
- Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Guest reviews
Staff:
Comfort:
Location:
Free WiFi:
Facilities:
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Value for money:
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